Privacy Policy

Software Privacy Policy

We respect the privacy of every visitor to our site and commend those who have the right amount of caution about the sites that they visit. Identity theft is a huge concern to everyone, not just those who are in high power. With those thoughts in mind, we would like to explain our own privacy policy for visitors to our site.

We only collect information that can improve both the content that we feature and the ease of use of our web page itself. We do not sell or distribute this information to outside sources once we have gathered it. Your name is not going to end up on a seller’s list for any reason.

The site gathers information about our visitors to keep our pages updated as well as to provide better service for our customers.

We track which parts of our site are being visited most frequently by our visitors but do not store other information. By knowing which parts of the site are visited most often, we can make sure that the right information and accessibility is maintained.

No personal information, including your domain name or email address is gathered or stored by our site. Payment are processed by a third party credit card processor, www.payproglobal.com. We do not share any customer information or credit card details with them.

Tracking cookies are used to record our visitor’s past activity so that better service can be provided, we do not use tracking cookies to send ads or email marketing campaigns. We can customize our site by following these cookies so that we can track and follow visitor trends.

Our software is 100% free from malware, spyware and viruses.

As we update our privacy policy and web site use, we will release information about those updates. We will post all updates to our privacy policy as they occur. If you have any concerns about your information’s safety and our privacy policy, please feel free to check our site frequently for updates and changes. Each policy change will be clearly listed on the site to inform all visitors.

If you have further concerns and would like to have to know what personal information we have collected about you, you may request access to it.

We maintain the appropriate security measures at our physical facilities so that your information is protected from loss, misuse or other abuses. Physical security is just as important as internet security, after all.

DVD Shrink Refund Policy

Before purchasing DVD Shrink, the Provider invites the User to read and fully understand the Refund Policy governing all transactions made through the Website. By completing the purchase the User unconditionally agrees to this Refund Policy and its Terms and Conditions. Since the Software is non-tangible irrevocable goods, the Provider does not issue refunds once the order is completed and the product is delivered. As a customer, the User is responsible for understanding this upon purchasing any item from the Website. However, the Provider realizes exceptional circumstances can take place and thus he will grant a full refund (“special 30 day guarantee”) in the following cases:

1. NON-DELIVERY OF THE PRODUCT: the User fully understands that the Provider's system automatically emails the User a software registration key after the order is complete. This means that the registration key will be provided via email only after the User's payment is successfully received by the Provider. Sometimes it may happen the software activation email gets lost for reasons not necessarily dependent from the Provider (User's firewall configuration, internet connectivity, email system delays, etc.). In order to better service its clients and give a timely response to every problems, the Provider guarantees a full refund in case the User verifies with his Financial Institution that the payment actually went through, then he informs the Website's Customer Support about the “non-delivery of the product” (eg. the registration key has not been emailed) and the Provider fails to provide such registration key within 24 hours from the time of the User's notification (Sundays are not counted being the offices closed).

2. TECHNICAL IRREPARABLE DEFECTS AND / OR GRAVE DIFFICULTIES WITH THE PRODUCT: although the Software is thoroughly tested before its release, unexpected errors may occur. In a case like this, the User must first report the technical problem to the Website's Customer Support. It is necessary the User provides a full description of the technical problem (for example, we recommend the User to add error codes, error text lines, screen shots or detailed description of the bug or corrupt functionality) along with his notification of “technical irreparable defect and / or grave difficulties of the product”. Under no circumstance, the User will be entitled to any billing arrangement if he does not provide a detailed description of the problem and / or he does not cooperate with the Website's Customer Support. Once the Provider has verified the problem is related to a technical defect of the Software and not to the User's improper use, the Provider will refund the purchase for its full amount in case he fails to fix the technical defect within 2 days (48 hours) from the time of the User's notification.

NOTE: This last category does not cover Operating System compatibility issues. As a consumer, the User is responsible for validating the compatibility of the Software before placing an order with the Provider. The technical and operative system requirements are published on the Website. The Provider invites all Users to check all system requirements before placing an order. While the Provider is willing to consider other circumstances, the User acknowledges that in order to protect the integrity of the Provider's offerings, all other refund requests will be dealt with on a case-by-case basis without guarantee.

If the User is eligible for a refund (non-delivery, technical irreparable defects or grave difficulties), he must contact the Provider within the first 30 days from the date of his purchase in order to setup any sort of billing arrangement. The User has to make sure his refund request is in line with the above Conditions. The Provider's Billing Department will examine each application within 24 hours and it will reply to the User in the next 48 hours to notify whether the refund request is compliant with these Conditions. Once the refund request is approved, the User will receive an email confirming the payment has been reversed and his credit card (or bank account) has been credited for the full amount of the purchase. The credit will appear up to 14 business days later in the User's account statement.

DVD Shrink it's working only with the computer and with the operative system used during the purchase. In case of operative system or computer change you will have to purchase a new license key in order to reactivate DVD Shrink. We can provide a new license key for FREE, only when the customer bought DVD Shrink less then a year ago.

NOTE: Refunds will be made in the same manner as the User purchased the Software. For example, if he purchased the Software by credit card, the credit card account will be credited. The Provider will refund the User only for the amount paid for the Software plus any appropriate taxes charged with that order.

Acceptance of This Website Policy

By using the Website or any product provided through the web site, the User expressly consents to the use and disclosure of information as described in this Privacy Policy. The Provider may occasionally update this Policy page. Any changes will be posted to the Website, so the Provider encourages the User to continuously review the Website's Policy page. All Policy changes will take effect immediately upon their posting on the Website. The User's continued use of the Website will indicate the User's acceptance of these changes.

DVD Shrink provides helpdesk or email support for all software users. If you have any questions or concerns about this Policy page or our information handling practices, please contact us. We will do our best to respond to your inquiry within 24 hours. If you feel that you need to contact us with any questions or concerns about the information that we collect or store on this site, please feel free to contact us immediately.

Our Contact Information:

Our office it's located in Digital Solutions LLC,
423 St-Nicolas Montréal, Québec H2Y 2P4, Canada,
Fax: 1-877-994-2121
Email: asknow@online-support-now.com

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